Q - How old do I have to be to rent a car from Lanes Car & Truck Rental?
A - The renter must be at least 21 years of age, though there are a few areas in which those under 21 have the opportunity to rent. Renters under the age of 25 will be subject to a daily surcharge. Lanes Car & Truck Rental will rent to government renters under the age of 21 who are on official business.

Q - How can I ensure I receive the best rate available?
A - While it may cost less to rent a smaller car, be sure to rent a car adequate for your space and luggage requirements. It's no fun to be squished into a car that's too small, especially if you'll be doing any driving beyond going to a restaurant or meeting and back. Feel free to check our listing of Lanes Car & Truck Rental vehicles and their trunk capacity.

Keep in mind, just like airlines, availability at promotional rates may be limited, so the sooner you call, the better your chances of receiving one of these rates.

Q - How do I determine whether or not to accept the various options available at the time of rental?
A - The best policy is to know the answer before you leave home. Check with your insurance representatives or credit card company to see if your auto policy or credit card agreement covers any damage done to the rental vehicle, damage or injury to other people caused by you, injuries to passengers in your rental vehicle, and theft of personal belongings left in your rental car. Once you know these answers, you can make an informed decision about the options at the time of rental. The options you may choose from are:

Q - What happens if the car is damaged, stolen, or in an accident?
A - If the car is stolen or has been involved in an accident, first call the local police or appropriate law enforcement agency. Next, call the nearest office of the rental car company, give them your rental agreement or confirmation number and explain what has happened. If itís after hours, Lanes Car & Truck Rental customers always can call toll free to (787) 717-2710. Youíll be led through the procedure to get you going again. Finally, call your own auto insurance company with information on the incident. Be sure to check with the rental company on their breakdown policy before you drive away.

Accidents and vehicle theft arenít something we like to think about, especially on a trip, but they can happen even to the most careful driver. Optional waivers (as outlined above) can be purchased to reduce or eliminate your financial exposure which could include the full value of the vehicle and lost rental revenue during its replacement period.

Be careful not to violate your car rental agreement by driving while intoxicated or under the influence of a controlled substance, allowing an unauthorized personal to drive the vehicle, leaving the windows, doors or trunk unlocked, or leaving the keys in the ignition when parked. If the agreement if violated, it makes the waiver void. Be sure to familiarize yourself with all of the terms and conditions of the rental agreement.

Remember that, as the renter, you are liable for all parking and moving traffic violations, both domestic and international, so please drive safely and observe all ordinances.

Q - Does Lanes Car & Truck Rental conduct driver record checks?
A - In the U.S. , before we will rent a vehicle to you and when you arrive at our location, you and any additional authorized drivers may be subject to a driving record and license check with the DMV. In the rare instance the driving record and license check fails to meet our criteria, we reserve the right to deny the rental based on the DMV report. A list of our criteria can be found in our General Policies .

Q - Aside from the base rate, what other additional charges should I check on?
A - The number of people you anticipate driving the car can also impact your cost. At most Lanes Car & Truck Rental locations, there is an additional charge for spouses, and there may be a daily charge for any other individuals who are listed on the contract as additional drivers, including spouses. The ages of the driver can increase the cost as well. Most car rental companies impose a daily fee for each driver ages 21-25.

Q - Should I bring a child seat with me or will the rental location furnish one?
A - The decision is yours. All states and several countries require children under a certain age to be secured in child seats. You can save time at check-in by placing a request for your child seat when you make an advance reservation. You should know that child seats are not items we can guarantee, however, so please make your decision accordingly.

Q - Will there be a deposit taken on my credit card, and if so, how much?
A - Most car rental companies will take a deposit on your credit card at the time of pick up. The deposit may vary from location to location, but generally it is the estimated rental charges plus 15%. Some companies are changing their procedures to match the procedures at other retail establishments. Instead of taking a deposit, they will go ahead and charge the estimated cost of the rental onto your card. Should the car be returned earlier than originally agreed, a credit for the unused portion is issued upon return.

Q - Does Lanes Car & Truck Rental accept debit cards for payment?
A - As a general rule, a major credit card is required at the time of rental. However, when renting from Lanes Car & Truck Rental, you may be allowed to use a debit or check card to rent, but the CDW with deductable is mandatory. A debit/check card is considered to be any non-credit card bearing the Visa or MasterCard logo. Any other non-credit card without the Visa or MasterCard logo is not accepted. Prepaid credit cards, gift cards and debit/check cards are accepted for payment at the end of the rental.

Q - Since I will be traveling internationally, are there any special foreign travel considerations?
A - When making reservations, check on policies regarding crossing foreign borders in a rental car. Find out if your insurance company either limits the coverage amount or refuses coverage on international rentals. If youíre planning on using the Collision Damage Waiver provided by your credit card company, be sure to check if they will provide it to you on an international rental. Many wonít. Another tip for foreign travelers is to confirm which countryís currency your rate is being guaranteed in and what credit cards will generally be accepted locally for gasoline and other purchases.

Q - What kinds of safety issues should I consider?
A - Safety on the road, particularly in a city other than where you call home, is important. Lanes Car & Truck Rental has some traveling recommendations for you as well as some tips from other veteran travelers.

If you are new to the city, the Lanes Car & Truck Rental staff will be happy to assist you and provide directions or maps of the area.
Traveling in a new city or area can sometimes create anxiety because of the unfamiliarity with the locale. The following tips, obtained from the American Automobile Association and the American Car Rental Association, are meant as guidelines and Lanes Car & Truck Rental urges you to use your best judgment in any particular situation.

Before leaving the rental center, be sure you know the route to your destination. If you must ask directions, ask a police officer or find a well-lighted public place. Stay out of high crime areas even if it means going out of your way.
Do not stop on the roadway or shoulder and do not get out of your car, if any of the following situations occur:
Your vehicle is bumped from behind;
Another motorist advises you of problems with your vehicle;
Your car is malfunctioning, or
Someone on the roadside needs assistance.
If any of these situations occur, drive to the nearest well-lighted public place to notify the proper authorities and to request assistance. In most areas, dial 911 for the police.
Do not stop for flashing white lights. Lights on emergency vehicles in the U.S. are red and blue.
If you are threatened with a gun or knife, give up your car immediately and report the incident to police and the rental car company.
Keep doors and windows locked and keep your valuables locked in the trunk or glove compartment. Do not carry large amounts of cash. Do not pick up hitchhikers.
Always park in well-lighted areas. If stopping to buy gas, use a pay phone or use an automatic teller machine (ATM), choose well-lighted, busy locations.
If possible, avoid using an ATM at night.
Never leave your car unattended with the engine running.
When walking toward a parked car, be aware of your surroundings and check the interior of the vehicle before unlocking doors. Have your keys in hand and ready when approaching your vehicle.
Don't be your own worst enemy... buckle up!

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