Q - How old do I have to be to rent a car
from Lanes Car & Truck Rental?
A - The renter must be at least 21 years of age,
though there are a few areas in which those
under 21 have the opportunity to rent. Renters
under the age of 25 will be subject to a daily
surcharge. Lanes Car & Truck Rental will rent to
government renters under the age of 21 who are
on official business.
Q - How can I ensure I receive the best rate
While it may cost less to rent a smaller car, be
sure to rent a car adequate for your space and
luggage requirements. It's no fun to be squished
into a car that's too small, especially if
you'll be doing any driving beyond going to a
restaurant or meeting and back. Feel free to
check our listing of Lanes Car & Truck Rental
vehicles and their trunk capacity.
Keep in mind, just like airlines, availability
at promotional rates may be limited, so the
sooner you call, the better your chances of
receiving one of these rates.
Q - How do I determine whether or not to
accept the various options available at the time
A - The best policy is to know the answer before
you leave home. Check with your insurance
representatives or credit card company to see if
your auto policy or credit card agreement covers
any damage done to the rental vehicle, damage or
injury to other people caused by you, injuries
to passengers in your rental vehicle, and theft
of personal belongings left in your rental car.
Once you know these answers, you can make an
informed decision about the options at the time
of rental. The options you may choose from are:
Q - What happens if the car is damaged,
stolen, or in an accident?
A - If the car is stolen or has been involved in
an accident, first call the local police or
appropriate law enforcement agency. Next, call
the nearest office of the rental car company,
give them your rental agreement or confirmation
number and explain what has happened. If itís
after hours, Lanes Car & Truck Rental customers
always can call toll free to (787) 717-2710. Youíll be led
through the procedure to get you going again.
Finally, call your own auto insurance company
with information on the incident. Be sure to
check with the rental company on their breakdown
policy before you drive away.
Accidents and vehicle theft arenít something we
like to think about, especially on a trip, but
they can happen even to the most careful driver.
Optional waivers (as outlined above) can be
purchased to reduce or eliminate your financial
exposure which could include the full value of
the vehicle and lost rental revenue during its
Be careful not to violate your car rental
agreement by driving while intoxicated or under
the influence of a controlled substance,
allowing an unauthorized personal to drive the
vehicle, leaving the windows, doors or trunk
unlocked, or leaving the keys in the ignition
when parked. If the agreement if violated, it
makes the waiver void. Be sure to familiarize
yourself with all of the terms and conditions of
the rental agreement.
Remember that, as the renter, you are liable for
all parking and moving traffic violations, both
domestic and international, so please drive
safely and observe all ordinances.
Q - Does Lanes Car & Truck Rental conduct
driver record checks?
A - In the U.S. , before we will rent a vehicle
to you and when you arrive at our location, you
and any additional authorized drivers may be
subject to a driving record and license check
with the DMV. In the rare instance the driving
record and license check fails to meet our
criteria, we reserve the right to deny the
rental based on the DMV report. A list of our
criteria can be found in our General Policies .
Q - Aside from the base rate, what other
additional charges should I check on?
The number of people you anticipate driving the
car can also impact your cost. At most Lanes Car
& Truck Rental locations, there is an additional
charge for spouses, and there may be a daily
charge for any other individuals who are listed
on the contract as additional drivers, including
spouses. The ages of the driver can increase the
cost as well. Most car rental companies impose a
daily fee for each driver ages 21-25.
Q - Should I bring a child seat with me or
will the rental location furnish one?
A - The decision is yours. All states and
several countries require children under a
certain age to be secured in child seats. You
can save time at check-in by placing a request
for your child seat when you make an advance
should know that child seats are not items we
can guarantee, however, so please make your
Q - Will there be a deposit taken on my
credit card, and if so, how much?
A - Most car rental companies will take a
deposit on your credit card at the time of pick
up. The deposit may vary from location to
location, but generally it is the estimated
rental charges plus 15%. Some companies are
changing their procedures to match the
procedures at other retail establishments.
Instead of taking a deposit, they will go ahead
and charge the estimated cost of the rental onto
your card. Should the car be returned earlier
than originally agreed, a credit for the unused
portion is issued upon return.
Q - Does Lanes Car & Truck Rental accept
debit cards for payment?
A - As a general rule, a major credit card is
required at the time of rental. However, when
renting from Lanes Car & Truck Rental, you
may be allowed to use a debit or check card to
rent, but the CDW with deductable is mandatory. A debit/check card is considered to
be any non-credit card bearing the Visa or
MasterCard logo. Any other non-credit card
without the Visa or MasterCard logo is not
accepted. Prepaid credit cards, gift cards and
debit/check cards are accepted for payment at
the end of the rental.
Q - Since I will be traveling
internationally, are there any special foreign
A - When making reservations, check on policies
regarding crossing foreign borders in a rental
car. Find out if your insurance company either
limits the coverage amount or refuses coverage
on international rentals. If youíre planning on
using the Collision Damage Waiver provided by
your credit card company, be sure to check if
they will provide it to you on an international
rental. Many wonít. Another tip for foreign
travelers is to confirm which countryís currency
your rate is being guaranteed in and what credit
cards will generally be accepted locally for
gasoline and other purchases.
Q - What kinds of safety issues should I
A - Safety on the road, particularly in a city
other than where you call home, is important.
Lanes Car & Truck Rental has some traveling
recommendations for you as well as some tips
from other veteran travelers.
If you are new to the city, the Lanes Car &
Truck Rental staff will be happy to assist you
and provide directions or maps of the area.
Traveling in a new city or area can sometimes
create anxiety because of the unfamiliarity with
the locale. The following tips, obtained from
the American Automobile Association and the
American Car Rental Association, are meant as
guidelines and Lanes Car & Truck Rental urges
you to use your best judgment in any particular
Before leaving the rental center, be sure you
know the route to your destination. If you must
ask directions, ask a police officer or find a
well-lighted public place. Stay out of high
crime areas even if it means going out of your
Do not stop on the roadway or shoulder and do
not get out of your car, if any of the following
Your vehicle is bumped from behind;
Another motorist advises you of problems with
Your car is malfunctioning, or
Someone on the roadside needs assistance.
If any of these situations occur, drive to the
nearest well-lighted public place to notify the
proper authorities and to request assistance. In
most areas, dial 911 for the police.
Do not stop for flashing white lights. Lights on
emergency vehicles in the U.S. are red and blue.
If you are threatened with a gun or knife, give
up your car immediately and report the incident
to police and the rental car company.
Keep doors and windows locked and keep your
valuables locked in the trunk or glove
compartment. Do not carry large amounts of cash.
Do not pick up hitchhikers.
Always park in well-lighted areas. If stopping
to buy gas, use a pay phone or use an automatic
teller machine (ATM), choose well-lighted, busy
If possible, avoid using an ATM at night.
Never leave your car unattended with the engine
When walking toward a parked car, be aware of
your surroundings and check the interior of the
vehicle before unlocking doors. Have your keys
in hand and ready when approaching your vehicle.
Don't be your own worst enemy... buckle up!